Question

Q. This is a true form of loyalty and is driven by personal identification with real or perceived values and
benefits. This is referred to as:
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Answer 1

A) It is the perceived monetary value of the bundle of economic, functional, and psychological benefits customers expect from a product.

B) It is the difference between the prospective customer's evaluation of all the benefits and all the costs of an offering and the perceived alternatives.

C) It is the perceived bundle of costs customers expect to incur in evaluating, obtaining, using, and disposing of the given market offering.

D) It is the net present value of the stream of future profits expected over the customer's lifetime purchases.

E) It is the process of investigating the hierarchy of attributes consumers examine in choosing a brand if they use phased decision strategies.

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