Question

Q1. You call up Sunil and try to pitch him a credit card. He says that he already has a credit card, hence is not interested in buying the same. But he is interested in taking a personal loan. What will you do? Refer to the passage area to answer this question. Passage: You are working with the telesales team of a bank selling credit cards. Your manager has shared the following guidelines with you: 1) If you come across any existing customer who has queries about our product/services, route the customer to the IVR and choose the respective option 2) For customers, who are interested in buying other product/services except credit card, commit a call back from the concerned team 3) The IVR options are: 1-Loans, 2-Credit card, 3-Bank accounts, 4-Demat accounts, 5- ATM Loss, 6-Others.

Answer 1

Answer:

He should refer to the 2)

Answer 2

Answer:

He should refer to 2-Credit card