Question

Q95. The objective of ISO 9000 family of Quality management is
O (A) Skill enhancement
(B) Customer satisfaction
O (C) Employee satisfaction
(D) Environmental issues​

Answer 1

O (A) skill enhancement

Answer 2

Answer:

The objective of the ISO 9000 family of quality management is customer satisfaction, (Option B).

Explanation:

ISO 9000 is based on quality management principles, which include process approach, motivation, implication, strong customer focus, and continual improvement.

The principles followed by the ISO 9000 are

Customer satisfaction - Its main objective is customer gratification.

Process approach - Ability to dispatch consistent and predictable results through efficient activities, which are well managed and understood.

Leadership - It is to help leaders to establish unity, direction at every level, and conditions created to engage all the members to achieve the objectives of the organization.

Engagement of people – Maintaining, obtaining, competent, empowered, to engage people to enhance the capability of the organization and the value delivered.

Improvement – There is always room for improvement. Organizations should have a wide focus on improvement.

Evidence-based decision-making –Analysis and evaluate the data and the information in the decision-making process to achieve desired results.

Hence, the ISO 9000 family of Quality management's main objective is customer satisfaction, (Option B).