Quality is fitness for purpose". This is called as the ______ view of quality
a. Product
b. User
c. Transcendental
d. Manufacturing
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The correct answer is option (b) User.
Explanation:
- Quality is fitness for purpose". This is called as the User view of quality.
- According to this view, while evaluating the quality of the product, one must ask the key question "Does the product satisfy user needs and expectations?" In this view, a user is concerned with whether or not a product is fit for use.
- User view Quality is fitness for purpose.
- This view of quality evaluates the product in a task context, how the product meet the user's requirements.
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