Quality of social delivery in South Africa
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Local service delivery is the delivery of public services at the local level and is a distinct domain of public policy. Local governments can be more reflective of local needs and interests and a prime driver of innovation in government practices; at the same time, local service delivery deals with some challenges, such as expertise concerns, steering problems, and the presence of economies of scale.[1][2][3] Local service delivery is a key topic of discussion for academics and practitioners in the wake of the decentralization and corporatization that occurred under New Public Management.
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