Question

Question 1
Free response: What's the difference between good and great customer service? What's the most important part of customer service to you?

Answer 1

Answer:

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

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