Read the passage given below and complete the statements that follow : 4
Good communication requires that you should be a good listener and must also have
appropriate body language.
Being a good listener is one of the best ways to be a good communicator. No one likes
communicating with someone who only cares about putting in her views, and does not
take the time to listen to the other person. It is therefore important to practice being an active
listener. Active listening involves paying close attention to what the other person is saying,
asking, clarifying questions, and rephrasing what the person says to ensure understanding.
Coming to non-verbal communication-your body language, eye contact, hand gestures, and tone arealso very important in a conversation. A relaxed, open stance, and a friendly tone will
make you appear approachable, and will encourage others to speak openly with you. Eye
contact is also important – looking the person in the eye will demonstrate that you are focused
on the person and the conversation.
Remember, however, that you should not stare at the person because this can make him or her
uncomfortable.
Remember too to pay attention to other people’s non-verbal signals while you are talking.
Often, non-verbal signals convey how a person is really feeling. For example, if the person is not
looking you in the eye, he or she might be uncomfortable or hiding the truth.
a) In good communication it is important to be _______(i) because people do not _______(ii)
those who only talk and do not listen.
b) As far as body language is concerned, people will be encouraged to speak to you if you
appear_______(iii). A person may not be________(iv) if he or she is not looking straight
into your eyes.
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Explanation:a) In good communication it is important to be a good listener (i) because people do not like communicating with someone who only cares about putting in her veiws (ii)
(ii) those who only talk and do not listen.
(ii) those who only talk and do not listen. b) As far as body language is concerned, people will be encouraged to speak to you if you
(ii) those who only talk and do not listen. b) As far as body language is concerned, people will be encouraged to speak to you if you appear approachable (iii). A person may not be comfortable (iv) if he or she is not looking straight
(iv) if he or she is not looking straight into your eyes
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