Question

Renu is the supervisor of an engineering firm in Gurgaon. She notices that the workers

have low morale. Workers have been working from 9am to 5pm work schedule for the last two

years but were facing heavy traffic during office hours which had increased their transportation

time.

She took the permission from Directors and placed her office in flexi time. She explained the

rules carefully to her subordinates. All the employees were to work during the core period from

10 a.m. to 2 p.m. However, they could work the rest of the four hours at any time between 6

a.m. and 6 p.m. Renu believed her workers were honest and well motivated. Everything went on

well for a long time, morale was high and employees were satisfied with good outcomes.

After 6 months, the chief factory manager found that Renu's workers were averaging seven

hours a day. Two employees had been working only during the core period for more than two

months. When Renu's departmental head received the factory manager's report, the office

withdrew flexi-hours. Renu was upset and disappointed. She trusted her workers and felt that

they had let her down.

(a) Which function of management did Renu ignore while managing her team?
(b)Explain any two points of importance of the management function identified in (a).​

Answer 1

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