Research has shown that the human mind can process words at the rate of about 500 per minute,
whereas a speaker speaks at the rate of about 150 words per minute. The difference between the two,
at 350, is quite large.
So, a speaker must make every effort to retain the attention of the audience and the listener should also
be careful not to let his mind wander. Good communication calls for good listening skills. A good speaker
must necessarily be a good listener.
Listening starts with hearing but goes beyond. Hearing, in other words, is necessary, but is not a
sufficient condition for listening. Listening involves hearing with attention. Listening is a process that
calls for concentration. While listening, one should also be observant. In other words, listening has to do
with the ears as well as with the eyes and the mind. Listening is to be understood as the total process
that involves hearing with attention, being observant and making interpretations.
Good communication is essentially an interactive process. It calls for participation and involvement. It is
quite often a dialogue rather than a monologue. It is necessary to be interested and also show or make
it abundantly clear that one is interested in knowing what the other person has to say.
Good listening is an art that can be cultivated. It relates to skills that can be developed. A good listener
knows the art of getting much more than what the speaker is trying to convey. He knows how to
prompt, persuade, but not to cut off or interrupt, what the other person has to say. At times the speaker
may or may not be coherent, articulate or well-organised in his thoughts and expressions. He may have
it in his mind and yet he may fail to marshal the right words while communicating his thoughts.
Nevertheless, a good listener puts him at ease, helps him articulate and facilitates him to get across the
message that he wants to convey. For listening to be effective, it is also necessary that barriers to
listening are removed. Such barriers can be both physical and psychological. Physical barriers generallyrelate to hindrances to proper hearing, whereas psychological barriers are more fundamental and relate
to the interpretation and evaluation of the speaker and the message.
1. On the basis of your understanding of the above passage, make notes on it using headings and sub-
headings. Use recognizable abbreviations (wherever necessary-minimum four) and a format you
consider suitable. Also supply an appropriate title to it.
2. Write a summary of the passage in about 80 words.
Answers
Answer:
Notes:
1. Research about listening and hearing
1.1. The human mind processes 500 words per minute 1.2. Speaker speaks 150 words per minute
1.3. The large difference – 350 words per minute
2. Essential to be a good speaker and listener
2.1. A speaker should be able to retain the attention of the audience
2.2. The listener should not let his mind wander
2.3. A good speaker must be a good listener also
3. Skills for listener
3.1. Starts with hearing – though not a sufficient condition 3.2. Hear with attention
3.2.1. be observant
3.2.2. Use ears, eyes and mind
3.2.3. Calls for participation and involvement
3.3. It is dialogue, not a monologue
4. Good listening – an art
4.1. Cultivated
4.2. Skill to be developed
4.3. A good listener knows
4.3.1. How to get much more than what the speaker wants to convey
4.3.2. be prompt
4.3.3. Persuade without interruption
4.4. A good listener helps the speaker
4.4.1. Puts him at ease
4.4.2. Helps him articulate
4.4.3. Facilitates him to get across the message he wants to convey
5. Barriers to listening – must be removed
5.1. Psychological
5.2. Physical
Answer:
Title: The above paragraph has mainly explained the importance of good listening skills for effective communication.
Explanation:
Notes:
Rate of processing words: 500 per minute; rate of speaking: 150 per minute. Listening involves hearing with attention, observation, and interpretation. Good communication is an interactive process that requires participation and involvement. Good listening is an art that can be developed and involves prompting, persuading, and facilitating the speaker. Barriers to listening can be physical or psychological
Summary:
Effective communication requires good listening skills, which involve hearing with attention, observation, and interpretation. Good listening is an art that can be developed and helps the listener get more out of what the speaker is trying to convey.
Good communication is an interactive process that requires participation and involvement. Barriers to listening can be physical or psychological. It is necessary to remove such barriers to ensure effective listening.
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