Question

Rita Sharma who works as a guard in a school, purchased two shirts for ₹460 each for her son. When she went back home, she realised that the shirt was small in size for her son. She decided to ask for return of money or exchange of the shirt with an appropriate size. But the store owner refused to return the money or exchange the shirt. Rita Sharma was disheartened. Her friend advised her to go to ‘Seva Sadan’, an autonomous voluntary organisation working for the protection of consumer welfare. The organisation helped her by explaining to her the legal procedure, as well as educated her about her rights as a consumer and helped her in filing the complaint and getting relief. With the help of the organisation Rita was able to get her money back from the store. Enumerate the rights of a consumer which Rita Sharma was able to exercise with the help of the voluntary organisation.

Answer 1

The rights of the consumer which Rita Sharma was able to exercise with the help of voluntary organization are as follows:

(i) Right to seek redressal

This means that the consumer has the right to get relief in case the goods don't fulfill the expectations or dangerous.

(ii) Right to be heard

This means that the consumer has the right to be heard if there is a sense of dissatisfaction regarding the goods and services in the consumer.

(iii) Right to consumer education

This means that the consumer has the right to acquire knowledge about the rights available to him/her.