Question

Role of organizational management system and human resource management system in tqm initiative

Answer 1

Answer:

– HRM practices such as training and development, employee career planning, and recruiting and selection had the greatest significant influences on the implementation of TQM. The results of the study also reveal that HRM practices and TQM practices have a significant effect on organizational quality performance, especially employee quality awareness, customer satisfaction, and company image.

Answer 2

TQM aims to identify and eliminate bottlenecks and irrelevant work practices, and streamline procedures by examining job content and work systems. ... As part of this recruitment and selection process, TQM requires HR specialists to work closely with line managers, where HRM plays a more decentralised, strategic role.