Sahil approached Thomas book a tour company to enquire about Europe tour packages avaiable duning the
summer vacations. The tour coordinator open packages with different combinations of a number of day night
packages He selected one package of combination of Switzerland and Paris for 8 days or 7 nights and completed
the procedure for the tour by submitting all the necessary documents along with the payment He also asked
about the category of hotels, the weather of touring countries, the currency of these countries, name of the flight
time and date of departure etc.
o identify and explain briefly the consumer rights which was availed by Sahil
(it) Mention any four responsibilities that a consumer must always keep in his mind while purchasing any good
Answers
Answer:
Sahil approached Thomas book a tour company to enquire about Europe tour packages avaiable duning the
summer vacations. The tour coordinator open packages with different combinations of a number of day night
packages He selected one package of combination of Switzerland and Paris for 8 days or 7 nights and completed
the procedure for the tour by submitting all the necessary documents along with the payment He also asked
about the category of hotels, the weather of touring countries, the currency of these countries, name of the flight
time and date of departure etc.
o identify and explain briefly the consumer rights which was availed by Sahil
(it) Mention any four responsibilities that a consumer must always keep in his mind while purchasing any good
Answer:
1) Awareness: A consumer must be aware with regard to the availability of various goods and services such that he can take wise decisions. 2) Looking for Quality Marks: Consumers must always purchase goods and services which have the concerned quality certification marks.
Explanation:
Research and compare products or services before you buy them. Check the qualifications of service providers. Read and follow product instructions. Get what you pay for.
Use the product or service in line with the terms and conditions. Do not use the product or service, except in accordance with the terms and conditions associated with them, and after making sure of your complete understanding. Avoiding risk. Apply for products and/or services that meet your needs.
The consumers rights which is availed by Sahil is- quality check, research and comparing of services.
These rights are: right to safety, right to be informed, right to representation, right to seek redressal, right to consumer education, etc. Cautious Consumer /do not buy Blindly: The consumers should make full use of their reason while buying things. They should not take the seller's words as the final truth.
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