say true or false 1. A la carte is the name of a menu where guest can chose whatever dish he/she may desire to have and each dish is priced individually. 2. Hotels are generally liable for damages if they cannot honor a confirmed reservation because of overbooking. 3. Hotels are non-commercial establishments providing lodging, meals and other guest services. 4. The mission statement of a hotel shall reflect the interests of the guest, employee and owners. 5. The hospitality industry provides services for people who are away from home for long and short period of time.
Answers
Answer:
1.false
2.true
3.true
4.true
5.true
1) False
As A la carte means ordering one single dish from the menu
Example - if you want to order a pizza u can order " Pizza A la carte " it will exclude all the side dishes given with it like sauce etc.
But if you want to the side dishes as well you have to order it separately as well.
Example- " sauce A la carte ".
Hence the given statement is false.
2)True
It's completely the hotel's policy and their responsibility to honor a confirmed reservation.
Else they are liable for the consequences.
Hence the above given statement is true.
3) True
Non commercial establishments refers to the organisation where it is subjected to provide more than foods and beverages. Food is not only the business focus for them.
Example : Hotels , where it provides facilities like lodging, reservation of rooms for staying a certain period of time and other guest services.
Hence the above sentence is true.
4)True
A hotel's duties and responsibilities are to provide services to consumer or guests according to thier prefrence.
Customer satisfaction is the main goal for the hotel's management
Hence the mission statement of a hotel shall reflect the interests of the guest, employee and owners.
5) True
The hospitality industry does provides services for people who are away from home for long and short time and who are in need of the the services. Hence the statement is true.