Scenario 1:
You are the Customer Service Officer at The Staples. Your customer had placed a bulk order for 100 Ruled Notebooks, 200 Gel Pens and 250 Box Files, of which only 50 Ruled Notebooks, 100 Ball Point Pens instead of the Gel Pens, have been delivered and the rest of the order is not delivered. Write an email to your customer Mrs. Emma Woodhouse, explaining the situation and providing a solution.
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