Scenario
Rassy Medical Center is located in a multicultural city and treats patients from a variety of cultural backgrounds. Because of the diversity of patients, a variety of language skills, including nonverbal communication, are involved in creating treatment plans. To provide the best medical care to the patients at Rassy Medical Center, the owners have decided to purchase a linguistic/translator program. With the implementation of this new program, the delivery of healthcare to patients will be enhanced, specifically to those with limited English proficiency and those that are nonverbal.
Instructions
To overcome language barriers at Rassy Medical Center and to ensure the best and most efficient medical care is provided, the owner has asked you, the lead Medical Assistant, to assist him with researching the right linguistic/translator program for the clinic.
Select a linguistic/translator program and create a training manual on its use for coworkers. See the resources section for a few options for a linguistic/translator.
Include the following points:
How a linguistic/translator program help to effectively communicate treatment options to patients with diverse backgrounds
Details of the program and common goal
How the program works
The benefits of this program
How this program differs from other similar programs
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