Service assets consists of resources and capabilities
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Yes, service assets contain both resources and capabilities.
- While the resources consist of those assets which are used by the service providers to provide the services to the customers.
- For example, a barber is a service provider. He uses various products like a scissor comb and other equipment to cut the hair of various customers and provide them with other services like facial spa and other services.
- Here we can see the talent and ability of a person are the capabilities while the comb and scissors are the resources used by him or her.
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