Question

Simple definition for customer satisfaction

Answer 1

It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals."


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Answer 2

simple definition for customer satisfaction is that it is a measure of how products and services supplied by a company meet customer expectation and satisfaction