SPECIFY TWO DIFFERENCE BETWEEN INTERNAL AND EXTERNAL PROCESS
Answers
Answer:
Internal Environment pinpoints in-house factors of the firm, which are often constitutional in nature. On the flip side, External environment is composed of those factors which are exterior to the firm.
Explanation:External customers have been inherent in business since people started making and selling products—a long time! The idea of an internal customer, however, is a more modern one. For instance, Six Sigma encourages identifying internal customers as a way of creating a more positive work environment. That positive work environment includes things like kind and empathetic leadership, fair and equitable pay, comfortable working conditions, the latest technology, and so on. The thinking goes: the higher employee morale, the more those employees work with integrity and productivity. That morale can also come from the idea that they are contributing to something larger, which ripples out positively to improve how they work. One school of thought connects satisfied internal customers with happy external customers. Beyond the feel-good psychology, though, using the term “internal customers” may have some tangible benefits. For teams who work with both internal and external customers, it can help them prioritize problems and timelines to improve inter-department communication. Treating everyone as a customer may also encourage employees to take each other just as seriously as they would take a referral or complaint from an external customer.