Question

State which of the following statements are true and which are false.
i) There is no need for businessmen to inform their customers
about the quality of products because they can judge the quality
themselves.
ii) Service providers are not responsible for allowing customers
to seek remedies for poor quality of services supplied.
iii) Right to be heard will enable consumers to ensure due
consideration of their interest at the appropriate forum.
iv) The right to be heard can effectively be exercised if the
consumers are unorganized.
v) The consumer has the right to choose goods of his own choice
and the business should give full freedom to consumers to
choose.

Answer 1

Answer:

1)true,2)false,3)true,4)false,5)true

Answer 2

Answer:  

(i) False.  The right to Inform is the basic right provided to the consumers in the Act of Consumer Protection in order to protect them from unfair trade practices. This right includes information about the quantity, quality, price, and purity of goods.

(ii) False. The customers have the right to seek remedies for the poor quality of services provided. The can make a complaint in consumer court regarding the same.  

(iii) True. Right to hear include the consumers' interests are represented adequately at the appropriate forum. These interests are then transformed into the policy for their proper implementation.  

(iv) False. When the consumers are organized and the put their interest collectively either through petition or mobilizing people under one forum, then the request is heard and action is taken appropriately.

(v) True. The right to choose among the alternatives available in the market provides an opportunity for the consumer to wisely choose goods by comparing various attributes viz. price, quality, and quantity.

Explanation:  

The competition prevailing in the market provides full freedom to the consumers to choose. This results in the availability of wider choices and quality goods in the market. For instance, various options for mobile phones ranging from Apple, Samsung, Oppo to MI are available in the market.