Which of the following statements are right and which are wrong?
(i) A responsible consumer is one who tries to protect his interest
on his own.
(ii) A consumer should never depend on the seller for information
regarding the quality of a product.
(iii) If I have purchased any product after due precaution, I cannot
exercise my right to seek redressal.
(iv) There is no need to use product carefully during the guarantee
period.
(v) If as a consumer, I have suffered physical injury due to a
defective electric heater and spent Rs. 5,000 on medical
treatment, I should be entitled to claim compensation for
Rs. 50,000
Answers
Answer:
1)right,2)wrong,3)wrong,4)wrong,5)wrong
Answer:
(i) True. A responsible consumer must try to protect his interest on his own as it is his responsibility to use the product properly and to measure whether the objective for which has been consumed by the product or services is fulfilled or not.
(ii) True. A consumer should be self-aware about the quality of a product and should not be dependent on the seller for the information as the motive of the seller may be profit-making. So, he may provide false information regarding the product or services.
(iii) False. Irrespective of the precautions taken by the consumer, the seek to redress right is provided in the Act of Consumer Protection against the unfair trade practices.
(iv) False. The motive of providing a guarantee on any service or product is to provide compensation to the consumer in case the product or service is not as specified.
(v) False. The customer is ethically entitled to get compensation for the amount that he has spent on medical treatment and the loss suffered due to defective electric heater.