Study the following letter. Is it complete? /Is it clear?/ Is it courteous?/ Is it offensive? What changes would you suggest to make it appealing?/ effective?/ impressive? ……… ……… ……… 11/1/2008 ………. ……… ……….. Dear Madam Adjustment letter I was indeed very shocked to receive your complaint letter stating that you received your order for 25 cartons of biscuits in a damaged condition. While I do regret this, in a business like ours such things are bound to happen once in a while. I have spoken to my superiors who find your demand for full reimbursement of money unreasonable. Let me see what I can do to help you. …………………
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it is not complete/ it is somewhat clear/ it is not courteous/ it is not offensive/ there are so many things to be changed/ it is not efficetive
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