Question

SUBJECT: ENGLISH GRADE: X TOPIC: LETTER WRITING – FORMAL LETTERS MARKS: 5 (Format: 1 M; Content: 2 M; Expression: 2 M) WORD LIMIT: 100-120 Words LETTER OF PLACING AN ORDER: Sender’s address given or imagined 2-3 lines Date (For eg: 10 August 2020) DD Month YYYY The ______ The Designation as applicable Name of the firm/store/company/showroom Address 2 lines Sub: Placing an order for/Placement of order for ___________. Sir/Madam: Para 1 Start at the margin Introduction (Self & Purpose of letter) This is in ref. to quotation dated ____ Para 2 Line space btw. paras Table of contents, min 3 columns and min 4 items. Para 3 Terms and conditions – seven – safe packing, damage during transport, transportation charges, discount, expected date of delivery, accurate cash bill, mode of payment. Thanking You, Complimentary Close Yours Truly, Subscription Name Designation If applicable. VALUE POINTS: Mention your reference to quotation given earlier. Self and purpose introduction. Table of contents. Minimum 3 columns and minimum 4 items to be mentioned. Mention the seven terms and conditions. LETTER OF COMPLAINT: Sender’s address given or imagined 2-3 lines Date (For eg: 10 August 2020) DD MONTH YYY The ______ The Designation as applicable Name of the firm/store/company/showroom/department Address 2 lines Sub: Complaint regarding ________(product/service) purchased/availed against bill no. ________. Sir/Madam: Para 1 Start at the margin Introduction (Self & Purpose of letter) Mention the product/service (brand), the bill number, and the date and place of purchase. State your regret in a sentence. Para 2 Line space btw. paras Mention at least 3 technical complaints. Para 3 Mention the warranty, demand a repair, replacement or refund. Mention within how many days. You can even mention suing them. Mention your enclosures. Thanking You, Complimentary Close Yours Truly, Subscription Name Designation If applicable. Encl: Copy of warranty certificate To be mentioned both in body Copy of bill and listed here under Encl. VALUE POINTS: Product or service and bill number to be mentioned thrice – subject, body, encl. Brand of the product, date and place of purchase must be mentioned. Polite yet stern tone to be employed, state your regret. (I regret to say that your product/service is far from satisfactory). Mention at least 3 technical complaints. Mention the active warranty period. Demand a repair, replacement or refund within a stipulated duration. Enclose the copies of warranty certificate and bill. LETTER OF CANCELLATION: Sender’s address given or imagined 2-3 lines Date (For eg: 10 August 2020) DD MONTH YYY The ______ The Designation as applicable Name of the firm/store/company/showroom/department Address 2 lines Sub: Cancellation of order no. ________ dated ________. Sir/Madam: Para 1 Start at the margin Introduction (Self & Purpose of letter) Mention the order number, and product or service ordered along with quantity. Mention the date of placing the order. Para 2 Line space btw. paras Mention the reasons for cancellation. Para 3 Mention enclosing the order receipt. Reiterate your cancellation. Ask for refund, if applicable. Thanking You, Complimentary Close Yours Truly, Subscription Name Designation If applicable. Encl: Copy of order receipt To be mentioned both in body and here under Encl. VALUE POINTS: Order number and date of placing the order to be mentioned in both subject and body (paragraph 1). Mention the quantity ordered if it is a bulk order. Mention your reason for cancelation clearly and specifically. Ask for refund, if applicable. Enclose a copy of order receipt. ***PS: While writing a letter in your notebooks or the exam paper only the body of the letter can go into the next page. PRACTICE QUESTIONS (To be written in your English notebook): 1. You are Akash/Akriti the Secretary of Art Club of your school, Vani Vidhalaya, Jahangirpuri, Lucknow. Draft a letter to Vibrant Art Store, Shah Nagar, Lucknow, placing an order for art and craft material you need for the upcoming painting competition being conducted by the Art Club in your school in 100- 120 words. 2. You had bought a mobile phone from a reputable showroom in Mumbai but after a month it developed a serious fault. Write a complaint letter to the manager asking for immediate repair or replacement of the same in 100-120 words. You are Sadiq/Razia, 123, TT Nagar, Bhopal. (Come up with a name and address for the showroom). 3. You are Shane/Shareen, Sector 32, Noida. Write a letter to Smile Dental Clinic, Sector 1, Noida, canceling the dental exam and clenching appointment of your daughter. State a reason for doing the same and also mention you will reschedule the appointment in a fortnight by calling them. (around 120 words).

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