The more important the service dimensions, the ______ is the zone of tolerance.
Answers
Answer:
The correct answer to this question is the services marketing domain.
Explanation:
Given - The more important the service dimensions.
To Find - The more important the service dimensions, the ______ is the zone of tolerance.
The more important the service dimensions, the services marketing domain is the zone of tolerance.
The ZOT denotes a range of service performance that a client deems acceptable and acknowledges many standards of expectation, including sufficient and desirable expectations.
a "zone of tolerance" that encapsulates the performance parameters for an IS service that a client would deem acceptable. In other words, rather than having a single expectation point, IS customer service expectations are defined by a spectrum of values.
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