Update about the new features and offers available in the app
2. Resolve the issues the customer is facing with the app while booking a ticket
3. Customer is angry about the app getting stuck, how will you resolve it?
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3)ans: Express empathy and show them that you understand their frustration. Offer a heartfelt apology, even if you did nothing wrong. Do whatever it takes to resolve the issue, without being afraid to ask the customer what they feel the best resolution would be.
2)ans: When you're faced with an angry customer, simply follow this ... Do whatever it takes to resolve the issue, without being ... You're Overwhelmed by a Backlog of Tickets.
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