Question

USING BUFFERS: As a customer service supervisor for a telephone company, you’re in  charge of responding to customers’ requests for refunds. You have received an email from the  customer who has wrongly been charged for a long-distance call that he never made. Draft a  short buffer (two sentences at least), sympathizing with the customers’ plight but preparing him  for the bad news.​

Answer 1

Explanation:

From : [email protected]

To : [email protected]

Dear Customer,

Hope that you are well. This is the customer services staff representative from ABC telecom company. I am writing this with reference your to query of overbilling in the month of October.

We have reviewed your case, and it seemed that there was some issue at our end whose root cause is yet to be known. However the over billing cannot be adjusted since it has been added in our system and we are afraid to reverse that.

Our sympathies are with you and we assure you of quality service.

Regards,

Mr XYZ

Customer services staff