Usman and Ali work in XYZ Company as sales executives. Usman is very hard working and
meets his deadlines efficiently. He loves his job and is always on time at work. On the other
hand, Ali often comes late, avoids responsibilities and puts no efforts in accomplishment of his
tasks. The company has strict policy against employees who are not punctual. One day Ali came
30 minutes late. Usman reminded him about the company policy and warned him that this
routine may harm his job. Ali got angry and told Usman that he should mind his own business
and no one would know that he was coming late. Usman did not like his behavior and decided
not to talk to him anymore.
Question: 01 (5 marks) (word limit 100)
Identify the type of conflict between Usman and Ali. Discuss with reasoning.
Question: 02 (5 marks) (word limit 100)
Identify the source of conflic
Question: 03 (5 marks) (word limit 100)
Which conflict resolution technique Usm
Answers
Answer:
Answer no. 1 - The conflict between Usman and Ali is "Interpersonal Conflict."
Reason: This conflict refers to the situation where two individuals behave differently in certain conditions or circumstances and take the situation personally. This can be sort with the mutual willingness or with the help of a mediator if things get destructive.
Answer no.2 - Personal Clashes: The source of conflict between Usman and Ali. This situation of personal clash occurred due to Ali's irresponsible behavior towards the work and its rules and regulations. So, Usman tries to help Ali by warning regarding his irresponsible behavior. Whereas, Ali didn't take his suggestion positively and respond in a rude manner which was not acceptable. So, this clash grew between Usman and Ali. Now, which can be sort with the help of mediator otherwise their pattern of behavior can impact the working of the Organization.
Answer no. 3 - "Attack the Problem, Not the person". Here, making understand the problem to Ali is necessary. The Problem was not Usman or his action whereas the problem was with Ali who was not respecting the rules and regulations of the Organization which can spoil the environment of the Organization and impact the environment. So, it's necessary to clear the resolve before it hampers the Organization's environment and make understanding about the problem.