What are the Policies of salon
Answers
SALON POLICIES
Special Considerations:
Please notify our reservations specialist before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.
Guarantee:
Although we do not give cash refunds, all services have a limited time guarantee. If for any reason you are not satisfied, the service you received will be redone at no expense!
Cancellations:
We understand that sometimes you need to change your schedule. We kindly ask that you give us a 24-hour notice if you must cancel an appointment. Cancellations made less than 24 hours in advance will be charged $25-$50 for the time of services booked. Any “no-shows” will be charged 100% of the services booked.
We recommend that you schedule your next appointment prior to leaving the salon to ensure you have the appointment time that you most desire.
Payments & Gratuities:
We accept cash as well as all major credit cards including
Late clients can derail the rest of your bookings for the day, but should you turn them away? The consensus: Salons should offer a grace period (anywhere from 5 to 15 minutes), and anything later requires rescheduling and a late-cancellation fee. Candice Idehen, owner of Bed of Nails Nail Bar in New York, clarifies that tardy clients who show up within the grace period will have to accept an abbreviated service to keep the rest of the day on schedule. Agrees Burke, “This policy keeps the day running smoothly and ensures everyone is respectful of other clients’ and your staff’s time.” Idehen does remain somewhat flexible with clients who don’t simply show up late, but call ahead to notify the salon of their unintentional tardiness. “If the client gives us notice that she’s going to be late, we will accommodate her another day free of charge if we can’t fit her in the same day at a different time,” she says. “This allows us the opportunity to retain a client, show her our business ethic and stay on schedule.”