Business Studies, asked by kukubahikuku3135, 10 months ago

What are the stages of an incident as per remedy/servicenow/cherwell/assystsaas/hpsm?

Answers

Answered by Siddharth011
0

Answer:

Explanation:

Incident management is the process of managing IT service disruptions and restoring services within agreed service level agreements (SLAs).

The scope of incident management starts with an end user reporting an issue and ends with a service desk team member resolving that issue

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