What are the various details that should be checked by the consumers while purchasing a commodity?
Answers
Consumer rights:
Right to Be Informed: A consumer has the right to have correct information about a product. There are rules which make it mandatory to mention ingredients and safety features on the pack of a product. Proper information helps a consumer to make informed buying decision. A pack of a product also needs to mention the MRP (Maximum Retail Price) and a consumer can complain if the seller asks for more than the MRP.
Right to Choose: A consumer has the right to choose from different options. A seller cannot just offer to sell only one brand to the consumer. The seller has to offer various options to the consumer. This right is usually enforced through laws against monopoly trade.
Right to Seek Redressal: If a consumer gets affected by false promises made by the producer or suffers because of manufacturing defect; he has the right to seek redressal. Suppose you took a mobile connection and the bill shows many hidden charges which were not explained to you earlier. Or the mobile company activated a ringtone without your permission. Then you can go to the consumer court to put your case.