Business Studies, asked by bhopalkumar263, 7 months ago

what impact does a guarantee have on a guests expection​

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Answered by Kumarsatyasankalpa
0

Answer:

Specific guarantees allow customers to evaluate service by disconfirming attribute performance expectations. From the firm's perspective, a specific guarantee can serve not only as a benchmark to guide employee efforts and firm process design, but also as a performance measure.

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