What is a citizen charter what are the component of citizen charter explain how citizen charter can enhance the quality of service delivery in public office?
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A Citizens‘ Charter is a document that outlines the commitment of a public body towards standard, quality and timeframe of service delivery along with grievance redress mechanism. It makes a public institution transparent and accountable and thus can be an effective tool to engage the civil society and to curb corruption
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It is a document which represents a systematic effort to focus on the commitment of the Organisation towards its Citizens in respects of Standard of Services, Information, Choice and Consultation, Non-discrimination and Accessibility, Grievance Redress, Courtesy and Value for Money.
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