What is meant communication ? what are the features of an effective communication system?
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Communication is the imparting or exchanging of information by speaking, writing, or using some other medium.
Features of an effective communication system:
1.Principle of clarity, i.e., every point in the communication should be clear having no ambiguity and conveying the same sense and spirit.
2. Principle of attention, i.e., Communication must draw attention of the communicate.
3. Principle of consistency : This principle implies that communication should always be consistent with the plans, objectives, policies and programmes of the organization and not conflicting. Inconsistent messages always create chaos and confusion in the minds of people which is highly detrimental to the interest of the enterprise.
4. Principle of Adequacy : This implies that the information should be adequate and complete in all respect. Incomplete and inadequate information delays actions and destroys understanding and relations. Efficiency of communicator and communicate is also affected.
5. Principle of Integration : Communication is a means to an end and not an end in itself. It should promote co-operation among people at work to achieve the organizational objectives.
6. Principle of Timeliness : Information of ideas should be communicated at the proper time. Any delay in communicating the messages will serve no purpose except to make them (messages) mere historical documents as they lose their importance and effectiveness by the lapse of time.
7. Principle of Informality : Formal communication, however is important in a formal organization but informal communication does not lose its place in the organization. Managers or executives should become much informal in their behaviour with his subordinates. But in certain situations where they are the sole and best judge, informality may be avoided.
8. Principle of Feedback : This is the most important principle of an effective communication system. The communicator must have feedback confirmation from the recipient whether the messages communicated, have been understood in the same sense in which the sender takes it and also whether the recipient is agreed or disagreed the proposal. It helps understand the people.
9. Principal of Communication Networks : Communication networks refer to the routes through which communication flow to the destination person for whom it is meant. A number of such networks may exist in the organization at a given point of time but management should consider the effectiveness of the communication network in the given situation and its effect of the behaviour of the communicate before it finally chooses a network.
10. Principle of Purposefulness : Communication should have a purpose. One's image must improve by his communication. The purpose for which communication was used must be achieved.
11. Principle of Empathetic Listening : This is used to draw out the other person. The goal is to understand the speaker's (sender's) feelings, needs and wants in order to help him solve a problem.
12. Proper Language : Simple and proper language have to be used in communication.
13. Two Way Communication : Effective communication necessitates a minimum of two participants who should interact with each other. In other words, there should be transmission, reception and exchange of ideas from both sides.
14. Credibility in Communication: The matter in the communication should be a believable and faithful matter.
15. Orientation of Employees: Communication should be an instrument to explain the situation to the employees.
16. Feedback: Communication should help to improve quality and to make self-correction of errors.
17. Gesture and Tone: Communication should have courtesy and diplomacy.
Features of an effective communication system:
1.Principle of clarity, i.e., every point in the communication should be clear having no ambiguity and conveying the same sense and spirit.
2. Principle of attention, i.e., Communication must draw attention of the communicate.
3. Principle of consistency : This principle implies that communication should always be consistent with the plans, objectives, policies and programmes of the organization and not conflicting. Inconsistent messages always create chaos and confusion in the minds of people which is highly detrimental to the interest of the enterprise.
4. Principle of Adequacy : This implies that the information should be adequate and complete in all respect. Incomplete and inadequate information delays actions and destroys understanding and relations. Efficiency of communicator and communicate is also affected.
5. Principle of Integration : Communication is a means to an end and not an end in itself. It should promote co-operation among people at work to achieve the organizational objectives.
6. Principle of Timeliness : Information of ideas should be communicated at the proper time. Any delay in communicating the messages will serve no purpose except to make them (messages) mere historical documents as they lose their importance and effectiveness by the lapse of time.
7. Principle of Informality : Formal communication, however is important in a formal organization but informal communication does not lose its place in the organization. Managers or executives should become much informal in their behaviour with his subordinates. But in certain situations where they are the sole and best judge, informality may be avoided.
8. Principle of Feedback : This is the most important principle of an effective communication system. The communicator must have feedback confirmation from the recipient whether the messages communicated, have been understood in the same sense in which the sender takes it and also whether the recipient is agreed or disagreed the proposal. It helps understand the people.
9. Principal of Communication Networks : Communication networks refer to the routes through which communication flow to the destination person for whom it is meant. A number of such networks may exist in the organization at a given point of time but management should consider the effectiveness of the communication network in the given situation and its effect of the behaviour of the communicate before it finally chooses a network.
10. Principle of Purposefulness : Communication should have a purpose. One's image must improve by his communication. The purpose for which communication was used must be achieved.
11. Principle of Empathetic Listening : This is used to draw out the other person. The goal is to understand the speaker's (sender's) feelings, needs and wants in order to help him solve a problem.
12. Proper Language : Simple and proper language have to be used in communication.
13. Two Way Communication : Effective communication necessitates a minimum of two participants who should interact with each other. In other words, there should be transmission, reception and exchange of ideas from both sides.
14. Credibility in Communication: The matter in the communication should be a believable and faithful matter.
15. Orientation of Employees: Communication should be an instrument to explain the situation to the employees.
16. Feedback: Communication should help to improve quality and to make self-correction of errors.
17. Gesture and Tone: Communication should have courtesy and diplomacy.
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Answer:
communication is the process of transferring or sharing of information between two or more people
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