What is the difference between default internal access vs external access in salesforce
Answers
When the feature is first turned on, the default access setting is Private for external users. The default for internal users is Public Read Only. To change the organization-wide defaults for external access to the user object: Select the default internal and external access you want to use for user records.
Answer:
When you first turn on the feature, the default access setting for external users is Private. The default setting for internal users is public read-only. To change organization-wide defaults for external access to a user object: Select the default internal and external access you want to use for user records.
Explanation:
Using these sharing options in an appropriate way leads to unexpected visibility of the record. For this reason, it is important to understand the differences between the two options, as there is a chance to confuse the two sharing options.
Example:
In this case, the Default External Access column for the calling object is set to Public Read/Write instead of the default internal access, where it is set to Private. It can be seen that there is Private visibility on the Call object. But there is actually Public/Read-Write.
What is an internal user and an internal license?
An internal user logs into Salesforce through login.salesforce.com or a company-specific My Domain login URL such as acme.my.salesforce.com using an internal license. Internal users also have access to Experience Cloud sites.
What is an external user and an external license?
Salesforce customers who want to create an environment connected to their CRM data for their end customers, prospects, partners, brokers, dealers, and other external stakeholders use external licenses to provide access. Some typical use cases are partner portals, self-service forums and help centers, customer portals, and broker and reseller portals. A user with an external license can only access Experience Cloud sites of which the user is a member. An external user does not have access to internal Lightning Experience or Salesforce Classic.
For example, Acme Insurance is a Salesforce customer. Acme employees have internal licenses and log into Salesforce. Acme has created a broker portal for its partners with the URL partners.acme.com. When Acme brokers log into partners.acme.com with an external license, they don't realize they're using Salesforce. Instead, the Acme Portal is a secure space for Acme brokers only, not Acme employees.
When do Salesforce customers use internal licenses?
Anyone who is an employee of the company or needs employee privileges needs an internal license. For example, Acme Insurance uses Salesforce as its CRM. Acme's sales and service teams, who are full-time employees, need an internal license to log into Salesforce to perform their day-to-day work.
Acme uses consultants to handle the company's Salesforce setup and management. Consultants also need internal licenses even if they are not Acme employees. Other users who need an internal license to the Acme organization are the company's accountants and lawyers who also work for other companies to access company information. The key point is that you treat all of these users as employees. Acme grants the same permissions to employees and consultants and is fine with broader data access and permissions.
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