what is the difference between programmed and non- programmed decisions?
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Programmed decisions are those that are based on criteria that are well understood, while nonprogrammed decisions are novel and lack clear guidelines for reaching a solution. Managers can establish rules and guidelines for programmed decisions based on known fact, which enables them to reach decisions quickly.
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programmed decision
are those that are traditionally made using standard operating procedures or other well-defined methods.these are routines that deal with frequently occurring situations,such as requests for leaves of absence by employees.
non-programmed decisions
are one-shot decisions.handle by techniques are such as judgment,intuition and creativity.
a logical approach to deal with extraordinary,unexpected,and unique problems.
managers take heuristics problem-solving approaches in which logic;common sense and trail and error are used
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