Question

What is the importance of customer service audit when establishing a firm's customer service strategy?

Answer 1

Answer:

Actively managing relationships with clients is essential to keeping them. It can also aid in your sales efforts by building the reputation that your company takes care of those who do business with it.

But customer service does not have inertia - without active engagement and constant improvements, it will lose direction and speed. In order to keep moving forward and delivering value-added service to your clients, it may be wise to give your business a customer service audit.

Answer 2

Customer service audits, uncover what your company and employees are doing well and help identify areas of opportunity to improve the customer service experience.

Explanation:

• It's critical to actively manage client connections if you want to keep them. It can also help you sell more by establishing a reputation for looking after individuals who do business with you.
• Customer service, on the other hand, does not have inertia.it will lose direction and pace if it is not actively engaged and constantly improved.
• It may be prudent to do a customer service audit in order to maintain moving forward and providing value-added service to your clients.
• A customer service strategy helps businesses with Customer Satisfaction plays a vital role in understanding your customer needs and building customer satisfaction.
• Increased Loyalty making customers happy and driving recurring business.