Question

what is the speakers complaint
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Answer 1

Answer:

This study, based on two data collection stages, aims to determine what English complaint strategies are preferred by Japanese university EFL (JEFL) learners. The first stage compared Japanese complaint formulations with previously collected English responses by JEFL learners and native English speakers in two complaint situations. The second stage elicited judgments of appropriateness and effectiveness of various complaint formulations in the same two situations. The findings from this study indicate which aspects of complaints may cause difficulties for JEFL learners. This study suggests the need to raise their pragmatic awareness regarding the use of complaint strategies in particular contexts.