Question

what should you do when you discover an uncommunicated change in your tool (e.g. workflow management tool, itsm tool, etc)

Answer 1

The correct answer is option A.

Explanation:

When an uncommunicated change is discovered in your tool, the first step that you can take is to understand the change. As a team member, the step towards uncommunicated change in the tools is to understand the changes in detail. Another step is to update SOPs  (Standard Operating Procedure) and scripts. SOPs is a procedure that helps to analyze changes.

Therefore, option A is correct.

Learn more:

SOP are specific to a process

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