what was Mr gessler complaint against big firms
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Mr Gessler complained that the big firms didn't value the money of the customers. They were capturing the markets from advertisements and not from the quality of their work. He was mostly out of work because of those firms and day by day the volume was getting reduced.
Ans: When author's remark about a certain pair of boots, Mr Gessler surprisingly looked at him for a time to withdrew or qualify his statement. After that, he asked the author to get the pair back and if he could do nothing of them then he would take them off his bill.
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