what was your discussion with your colleagues regarding the problem solving
Answers
Answer:
Do not engage in a discussion while feelings are escalated; when you are angry your ability to use rational, problem-solving skills is impaired. Remove yourself from any situation where feelings are high and take the time to cool down and reflect. To find out more about the role of anger and how it can be channeled in productive ways review the section on Managing Anger – Yours and Others.
Analyze and think about the problem
Spend some time determining what the issues or problems are from your perspective. Try to consider the situation from the other employee’s perspective and what their wants or needs might be.
Separate the issues from the person - plan how to discuss the problem in a non-blaming manner. Being Hard on the Problem – Not the Person has useful pointers on analyzing the conflict and preparing to address the issues.
Often conflict is fueled by inaccurate assumptions, misperceptions, and unmet expectations. For assistance in understanding the dynamics of a current conflict consult The Role of Assumptions, Perceptions and Expectations in Conflict.
Set time to have a discussion
Arrange a meeting with the co-worker when you both have some time. Let him/her know that you wish to discuss the working relationship. Express your desire to have a good working relationship and to tackle issues that emerge jointly.
Communicate effectively
Use good communication skills. While being an effective communicator is always important, in conflict situations it becomes even more important. Communicating in Conflict outlines essential skills to be used in any conversation where there is conflict.