What were the speaker and the listener trying to do
Answers
Communication rarely works when two or more people are speaking at the same time. Many different types of relationships, including romantic relationships, work relationships and friendships, don’t work because people are not able to communicate effectively. For people to be able to converse properly, they have to take on the role of speaker or listener, depending on the situation. To have a fulfilling and equal relationship, individuals need to feel others are listening to their problems and successes, and they need to be able to do the same for others.
Information Gathering
While listening to other people, gather important information about the "who," "what," "when," "where" and "why" of a situation. Be engaged in what the other person is saying so you are able to ask follow-up questions; be prepared to take on the role of speaker after gathering information from one or more individuals. Use active listening techniques, using your body language and words to indicate you are listening, because a speaker often won’t provide you with detailed information if she thinks you aren't taking in what she is saying. Having advanced knowledge of a topic will better allow you to follow what a speaker is discussing.
Problem-Solving
As a listener, you need to do more than just hear what others are saying; you sometimes need to take action based on what you hear. This action may be as simple as offering a sympathetic gesture, such as a hug, to someone else, but it could involve getting an outside individual or organization, such as the police, involved. Listen actively so you are able to respond to the emotions, tone and body language of the speaker and adjust your own tone and behavior accordingly. You may be called upon to help another individual to feel better about their current situation by offering advice or empathy.
Fact- or Opinion-Dispensing
As a speaker, you are put in a position where you need to give out information about different topics, including topics related to work, home and school. Speakers often need to do research and practice before talking to others about their findings, and sometimes they become experts in their field before speaking to others about certain topics. As a speaker, have a purpose, such as getting others to believe a certain point of view, when you speak, and use a specific method, such as using emotion or numbers, to get others to follow you. It is important for speakers to be able to use the English language and other languages, if necessary, when speaking; have a knowledge of their audiences and have the ability to speak without becoming overly nervous.
Relational Sharing
You can help another person to learn more about you, including your likes and dislikes and history, by talking to him about yourself. From the conversation, you may develop a stronger friendship, work relationship or romantic connection with the person. Understand when and what to share in a given situation so you don’t frighten away, annoy or embarrass the other person. Talk about certain sensitive topics, such as past relationships or work problems, after you have discussed other lighter topics. Be aware of your tone and body language when talking to others, especially about sensitive subjects.
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