What were the two instructions given by the receptionist
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Answer:
Receptionist Job Responsibilities:
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed
Greet clients as soon as they arrive and connect them with the appropriate party
Answer the phone in a timely manner and direct calls to the correct offices
Create and manage both digital and hardcopy filing systems for all partners
Make travel arrangements and schedule meetings based on all partners' itineraries
Deal with bookings by phone, e-mail, letter, fax or face-to-face
Complete procedures when Guests arrive and leave
Prepare bills and take payments
Take and pass on messages to Guests
Deal with special requests from Guests
Answer questions about what the hotel offers and the surrounding area
Deal with complaints or problems
Answer telephone calls and take messages or forward calls
Schedule and confirm appointments and maintain event calendars
Check visitors in and direct or escort them to specific destinations
Inform other employees of visitors' arrivals or cancellations
Enter customer data and send correspondence
Copy, file and maintain paper or electronic documents and records
Handle incoming and outgoing mail