Whatvis competitive advantage in operation management?
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Operations management provides competitive advantage! They also provide opportunities for the organization to achieve unique competitive advantages that attract and keep customers. For example, United Parcel Service, an international package delivery service, formed a partnership with its customer, Toshiba computers.
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Competitive advantage implies the creation of a system that has a unique advantage over competitors.
- The idea is to create customer value in an efficient and sustainable way. Pure forms of these strategies may exist, but operations managers will more likely be called on to implement some combination of them.
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