Question

when product performance Is more than customer expectations it results in______​

Answer 1

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Answer 2

• When product performance is more than customer expectation it results in customer retention.
• Customers are one of the most important people for any business as they bring revenue to the business.
• Customer retention means the ability of a business to make the customer buy his product or service repeatedly and not let him go to a competitor.
• If your product or service please is your existing customer he is bound to come back for your product.  
• A customer can be retained by handing him or her in a proper and polite manner.  
• Your way of dealing with a customer has an effect on the mindset of the customer.