Question

When there is little or no personal contact between customer and service provider, this is classified as?

Answer 1

Can be considered as Loss to the Service Provider

Answer 2

• When there is a little or no contact between the customer and service provider it is called medium contact service.
• These kinds of services are not at all appreciated in the market or by the consumer as there is a very bleak chance that the consumer will come back to him or refer him to his friends or family.  
• Maintaining a healthy relationship with the customers is one of the very most important elements of the service provider.
• It enhances customer satisfaction and increases the probability of the customer to come back and also refer him to his friends or family.