Question

Where customer and service must be present together?
- tangible
- responsiveness
- inseparability
- reporting

Answer 1

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- reporting

Answer 2

Tangible is where customers and service must be present together.

Explanation:

• It gives the physical evidence of the services that are present. There is evidence of the facility for the service.  

• There is the physical presence of the service personnel for taking care of the customer services.  

• There are various forms of methods, tools, and equipment that are used for satisfying the needs and requirements of the customers.

• It helps in analyzing the kind of services required by the customer. The tangible is used in an effective way to manage customer expectations.

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