Which are the levels of customer satisfaction of a product?
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The Five Levels of customer satisfaction.
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Customer satisfaction of a particular company can also be plotted on a level of 1 to 5. Level 1 stands for least customer satisfaction and the last level (Level 5) is of customer delight which shows maximum customer satisfaction.
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Customer satisfaction of a particular company can also be plotted on a level of 1 to 5. Level 1 stands for least customer satisfaction and the last level (Level 5) is of customer delight which shows maximum customer satisfaction.
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Exceed Customer Expectations
- Fast, friendly, and good customer service, followed up by a phone call to ensure customer satisfaction, might put you into this category.
- The second level of customer satisfaction moves you beyond mere survival.
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