Which is a potential benefit of using an it service management tool to support the "incident management" practice?
Answers
Answer:
This is probably the most common ITIL discipline utilised throughout Organisations regardless of the level of ITIL maturity. The goal of ITIL Incident Management is to restore normal Service Operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and service are maintained.
Having stated the goal of Incident Management, what is the purpose of implementing it in a formal and consistent manner when many Organisations 'do it' anyway?
It ensures that the resources utilised to support the business are fully optimised, not only IT and business staff resources but also technological resources, for example the supporting infrastructure (servers, networks etc.)
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