Question

which of the following is not a factor in determining the service level to offer

Answer 1

Answer:

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Explanation:

thank for free points

Answer 2

Answer ⤵️

The five SERVQUAL dimensions (reliability, responsiveness, assurance, empathy, and tangibles) and usability are shown to be factors that impact service quality. It is theorized that customers consider all six of these factors when judging a service system's quality. To test this model, two surveys will be compared.