Which of the following is TRUE with the definition of Service provider as per ITIL® ?
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Which of the following is TRUE with the definition of Service provider as per ITIL®?
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(a) Value Creation
(b) Value Delivery
(c) Value Capture
(d) Value Co-creation
The required answer:
(a) Value Creation is TRUE with the definition of Service provider as per ITIL®
Explanation:
- The opinions of stakeholders, which could include clients, consumers, or the company itself, define value.
- Consider a ride-sharing service: some people may value convenience more than others may value cost or flexibility. The value may differ depending on one's perspective.
- Today's businesses understand that value is actively co-created by suppliers and clients. The activities of other parties participating in the pertinent service links support this co-creation.
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