which of the following statements is true a}a highly professional service is highly customized and labour intensive b} a mass service offers different services to different customers c)a service organization such as school or hospital is highly customized d)a service factory such as airlines offers high customization and is highly labour intensive
Answers
Option A is the correct answer.
A - True: A highly professional service is highly customized and labour intensive
B - False : Mass service gives undifferentiated services.
C - False: School is a mass service and not service shop.
D - False : Service factory gives low customization and labour intensity.
Hope it helps. Thanks.
All these statements are true and correct
a} a highly professional service is highly customized and labour intensive, since they will keep the needs of their customers in mind and serve them accordingly
b} a mass service offers different services to different customers, as a mass service would be a fully functional corporation that would do its best to serve its customers in every possible way
c) a service organization such as school or hospital is highly customized, as such services need to devise the curriculum or the treatment plan as per the individual needs of their customers
d)a service factory such as airlines offers high customization and is highly labour intensive, as they make their plans as per the needs of their customers and clients.